FAQ

Shipping

Where do you ship? We ship to the USA, Australia, Canada and New Zealand.

How long does delivery take? Orders are processed within 1–2 business days. Estimated delivery: USA 3–7 business days; Australia & New Zealand 3–8 business days; Canada 5–10 business days. [Adjust to your carrier.]

Will I get tracking? Yes — a tracking link is emailed to you once your order ships.

Returns & refunds

What is your return policy? We accept returns within 30 days of delivery. For health and hygiene reasons, opened or used consumable products may not be eligible for return unless faulty. See our Refund Policy for full details.

Product & safety

Are your products safe to use? Our products are made to strict quality standards. Always read the label and follow the directions for use.

Health disclaimer: These statements have not been evaluated by the FDA, TGA, Health Canada or Medsafe. This product is not intended to diagnose, treat, cure or prevent any disease. Consult a qualified healthcare professional before use — especially if you are pregnant, nursing, taking medication, or have a medical condition.

Orders & contact

Need help with an order? Email support@aericlabs.com or use our contact page.